1.Q: How to use online order?
　A: Please refer to the tutorial.
2.Q: Do you support excel order mode?
　A: Currently we provide the excel order mode only for big customers. Please contact our customer service for details.
3.Q: After I pay project price, when will Pruany receive all goods?
　A: it usually takes 4 to 6 days if you make a fast response to the questions raised by our staff members. However, we are not sellers and we can't calculate the exact arrival time for problem goods as we have to wait for your modification.
4.Q: Can Pruany provide total cost budget?
　A: Sorry, we can't because the international transport fee relates to weight and we can't calculate the weight before the goods arrive. We must be responsible for you.
5.Q: After I pay the international transport fee, when will Pruany send the parcel?
　A: Usually we'll do that the next day (exclusive of national holidays and weekends as the postal office is closed in those days )